Support

We usually reply within two working days.

Common questions

How do I add food to my fridge?

Open the Fridge tab and tap Pick to choose foods from the list, Speak to say them, or Scan to scan a barcode. The Cook tab then shows what you can make. Press and hold an item to remove it.

How does the meal plan work?

Open the Plan tab and tap Build my week, or start empty and choose every meal yourself. Tap a meal to open the recipe; Change picks another dish and Another idea picks one for you. Add next week whenever you like.

Where does the shopping list come from?

It fills itself from your meal plan and from recipes where you tap “Add missing to list”. Items already in your fridge are left out. Tick items as you buy them and move them into your fridge with one tap.

How do I change the reading voice?

Go to Profile → Voice. For the most natural voice in Russian, Spanish or Arabic, download an Enhanced voice in iPhone Settings → Accessibility → Spoken Content → Voices, and the app will use it automatically.

How do I connect an AI?

Go to Profile → AI connection, choose your AI service, paste your own API key and tap Connect. This is optional: the built-in Aura Chef works without it.

How do I cancel Aura Pro?

On iPhone or iPad: Settings → your name → Subscriptions → Aura Kitchen → Cancel. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Aura Kitchen → Cancel. Deleting the app does not cancel a subscription.

How do I restore my purchase on a new phone?

Open Profile, tap the Aura Pro card, then Restore purchases. Use the same Apple Account or Google account you subscribed with.

How do I delete my data?

Everything you enter is stored only on your phone. Use Profile → Reset app, or delete the app, to erase it. To have your purchase records deleted from our subscription provider, email us.

Subscriptions and refunds

Subscriptions are billed by Apple or Google. Refunds are handled by them: reportaproblem.apple.com for the App Store, or your order history in Google Play.